Awards and Accreditation

Customer Service Excellence (CSE)

We have been accredited with the Customer Excellence Standard, improving our results year on year and we are in the top 2% of organisations in the country.

The Government wants services for all that are efficient, effective, excellent, equitable and empowering. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisations.

The ‘Customer Service Excellence ® standard’ tests the areas that research suggests are a priority for customers:
• Delivery
• Timeliness
• Information
• Professionalism
• Staff attitude.
Also: developing customer insight, understanding the user’s experience and measurement of service satisfaction.

The standard is:
• A driver of continuous improvement
• A skills development tool
• An independent validation of achievement

Arawak Walton has continued to achieve high scores in the standard. In 2016, our assessor noted that we are continuously making progress and he made particular mention of how we are listening to customer and working in line with our mission and not just making cutbacks in these challenging times.