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Important Information for Customers
We would like to reassure our customers that we are working very hard to deliver services and support for you as we move through these uncertain times and we would like to thank you for your understanding and patience. We want to ensure that we are here to help and support you however we must also continue to protect the health and wellbeing of all our customers and colleagues, in line with current Government advice.
Unfortunately the Coronavirus situation will impact the level of services we are able to provide to our customers and we may not be able to meet all our service standards. Details of our revised service arrangements are below. Over the coming weeks we will be working hard to prioritise emergencies and to put the needs of our most vulnerable customers first.
Please contact us via telephone on 0161 272 6094 or via our website if you have any questions or require any support from me during this time.
Arawak Walton's services - 5th January 2021
As a result of the Prime Ministers announcement last night, our office is now closed to the public. Where customers need to attend the office, this will be arranged on a strict appointment basis and all COVID secure measures must be in place.
Please see our revised service arrangements below for more information about specific services.
This document clarifies the status of services we are able to offer to our customers. I must stress however that we are sensitive to the personal situation of our customers and will not complete any tasks without your full consent and that safe working practices will be observed at all times.
External briefing notes as of 04.01.2021
NHS COVID -19 app
Protect your loved ones. Download the app.
The new NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you're at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community.
Download the app
New Restrictions in the North West of England
An outbreak of coronavirus (COVID-19) has been identified in parts of Greater Manchester, East Lancashire, and West Yorkshire. The government and relevant local authorities are acting together to control the spread of the virus. From 31 July 2020, if you live in certain parts of Greater Manchester, East Lancashire and West Yorkshire, you should follow these rules when meeting people who you do not live with.
Local restrictions - What you can and cannot do
Most comprehensive flu programme in UK history will be rolled out this winter
Providers will work to vaccinate more than 30 million people during this flu season – millions more than received it last year, by expanding the list of those eligible for the free flu vaccine.
The expanded flu vaccination programme is part of plans to ready the NHS – both for the risk of a second peak of coronavirus cases, and to relieve winter pressures on A&E and emergency care.
Read the full press release from the Government about who eligible
Coronavirus (COVID-19) letter to social housing residents
On the 18 May 2020 the Government published a letter from Christopher Pincher, Minister of State for Housing, to social housing residents in England setting out all the measures that are in place to support social housing residents during the next phase towards reopening society.
This includes information about maintenance and repairs, gas safety checks, remediation works, home moves, support for domestic abuse victims and anti-social behaviour.
Letter to social housing residents
Changes to Lockdown laws from July 4th 2020
Community Legal Education have produced a short video clearly explaining the 8 big changes to lockdown laws from July 4th 2020.
Coronavirus (COVID-19): Signs and symptoms of Coronavirus and what you need to do
- Signs and symptoms of Coronavirus
- Difficulty in breathing
How to avoid catching or spreading coronavirus?
- Wash your hands with soap and water or use a sanitiser gel, regularly throughout the day
- Catch your cough or sneeze in a tissue, bin it, and wash your hands
- Stay at home
- Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
- Stay 2 metres (6ft) away from other people
- Wash your hands as soon as you get home
- You can spread the virus even if you don’t have symptoms
- Staying at home and away from others (social distancing)
current Government advice
Benefits and Coronavirus
The Department for Work and Pensions (DWP) has launched a new campaign around Universal Credit and COVID-19.
A new website has been launched to provide clear, factual information on employment and benefits support with advice on housing, furlough, sick pay and self-employment, alongside advice and FAQs for employers, those already claiming and those making a new claim.
Visit the new website here
COVID - 19 Support for Businesses and the Self Employed
Self Employed Grant
This scheme will allow the self employed to claim a taxable grant worth 80% of your trading profits up to a maximum of £2,500 per month for the next 3 months. This may be extended if needed. For more information and to claim a taxable grant please visit the Government's website.
Business Rate Relief
All retail, hospitality, and leisure properties are to receive a business rates holiday for the entirety of the 2020/21 financial year. This is specifically for small and medium enterprises who have up to 250 employees, and have a rateable value of between £15k-£51k
More information on Business Support
Support for Manchester Residents
Manchester City Council Helpline
From Monday Manchester City Council has set up a dedicated call centre and hub that will send out food parcels, medication, fuel payments and help to combat loneliness during the coronavirus outbreak.
The hotline number – which will be open Monday to Saturday, 8.30am to 5.30am – is 0800 234 6123.
Greater Manchester Bereavement Service
If you’ve been bereaved and need support or advice, call the Greater Manchester Bereavement Service on 0161 983 0902 or visit their website: https://greater-manchester-bereavement-service.org.uk/
Mental Health & COVID-19
The buzz knowledge and information service have put together a directory with links to information, resources and helplines for anyone who many need any support or help during the COVID-19 outbreak.
Information, resources and helplines
Greater Manchester Law Centre Survival Guides
Greater Manchester Law Centre has developed a survival kit to support residents and front-line organisations through the current public health crisis.
The GMLC Survival Kit includes comprehensive information to help people protect things such as their homes and jobs, explaining people's rights and clear ways to enforce them.
To ensure you are up to date with changes as and when they occur you can access the live version using the button below.
GMLC are also running a telephone advice service for people wanting advice on housing, employment and benefits issues. This service is open Monday - Friday, 10am - 3pm. Please call 0161 769 2244, or alternatively you can send your enquiry via email: email@example.com or firstname.lastname@example.org.
COVID-19 Survival Guides