We’re proud to announce that Arawak Walton Housing Association has retained its Customer Service Excellence accreditation. This is the government-backed national standard for organisations that put customers at the heart of everything they do.

Following the October 2026 assessment, we were found to be fully compliant with the standard. We were also awarded Compliance Plus in 20 areas, which recognises service that goes beyond what the standard requires.

The five new areas include:

• treating tenants fairly
• the quality and range of information we provide
• making our services easy to access, through AW Connect and our repairs WhatsApp service

As part of the assessment, the assessor spoke with tenants, staff and community partners and visited one of our schemes. We’d like to thank every tenant who took the time to share their views.

We’re not standing still. The assessment identified areas where we can do better, including how we handle complaints and keep you updated on repairs. We’ll be working on these with Tenant Voice over the coming year.