STAIRs

For financial information please click here to view our audited financial accounts, rent & service charge overview and view our procurement and contract information.

To view our Value for Money Strategy please click here.

To view our latest Value for Money report please click here.

Details of contracts and tenders over £500, including contracts and tenders for housing management services above this threshold can be found here.

We want our tenants to understand how Arawak Walton is governed, how decisions are made and who is responsible for running our organisation.

Find out what we stand for, what we want to achieve and the values that guide how we work here.

Information about our Board members and their roles can be found here.

You can find details of our senior management team and their roles here.

Our governing documents set out how Arawak Walton is structured, how decisions are made and the responsibilities of our Board and committees. You can view them here.

Information about our committees, their responsibilities and how they support our governance can be found here.

Information about how we make decisions and the policies and documents that guide our work can be found here.

Information about how we involve tenants and seek their views when making decisions can be found here.

We want you to understand how we look after your home today and how we plan for its future.

Our Corporate Plan and Asset Management Strategy set out our strategic priorities and our approach to managing and investing in our homes, ensuring that our housing stock continues to meet the needs of our tenants. Our policies page brings together the policies that explain how we manage, maintain and invest in our homes and estates, including our Estate Management Plan, Repairs and Maintenance Policy and Damp, Mould and Condensation Policy.

You can find out more about the work we have carried out and our plans for the future in our Annual Report 2024/25, see information about our performance in our Tenant Performance, Engagement and Influence Dashboard, and find out how we involve tenants in shaping our services through our Tenant Involvement Strategy.

We want you to have clear information about the services we provide as your landlord, as well as opportunities to get involved, share your views and influence our services.

Our Tenant Handbook provides practical information about living in your home, the services available to you and what you can expect from us. You can also find our Allocations Policy, Tenancy Management Policy, Arrears Policy and Community Engagement Policy, which explain how we deliver key housing services on our Policies page.

Tenant Voice is a panel of tenants that scrutinises our services, challenges our thinking and leads deep-dive reviews, while we also consult with tenants to understand their views and experiences. Findings and recommendations from tenant involvement and scrutiny are shared with our Board and Committees to help shape our services.

Our Tenant Experience Committee is a Board committee that provides tenant-focused oversight and scrutiny, helping to ensure tenants’ experiences and views are considered at Board level.

Our Complaint Learning Forum brings tenants and colleagues together to look at what we can learn from complaints and feedback and how this can help us improve our services.

Keep up to date with the latest news and updates for tenants, including information about our services, activities and opportunities to get involved.

Find out about our commitment to equality, diversity and inclusion and how we work to make our services accessible and inclusive for everyone.

For information about our safety checks, compliance and performance, visit our Tenant Performance, Engagement and Influence Dashboard.

Find out when we’re due to visit your estate and what we’ll be checking during our inspections with our Estate Inspections Schedule

We’re committed to being open about how we’re performing, what our tenants think and how we’re improving our services.

See our Regulatory Judgement and other information about our regulatory outcomes.

Our internal and independent external audits provide assurance that our systems, controls and processes are effective, risks are managed and we continue to improve.

View our audits and reviews that help us monitor our performance and identify areas for improvement. For the results of our latest external audit please see our latest Statutory Accounts.

See the results of our Tenant Satisfaction Measures survey and how we’re performing against the measures.

Find out how we handle complaints and access our Complaints Policy, Procedure and Report on our Complaints and Feedback page.

See our approach to damp, mould and condensation, Awaab’s Law and health and safety performance in our Damp Mould and Condensation Policy and Tenant Performance, Engagement & Influence Dashboard.

For our latest Customer Service Excellence accreditation please see here.

Keep up to date with our latest news, newsletters and community activity.

You can find our policies and procedures relating to the management of social housing here. These explain how we manage our homes, deliver services and support our residents.