Read our 2023 Annual Report

Value for money

A copy of our full value for money statement for 2022/23 can be found here

Performance Information

At Arawak Walton, we aim to continue to deliver excellent customer service, while looking for ways to generate savings and income wherever possible. This ensures that we can re-invest into our current neighbourhoods in addition to growing the number of homes we own and manage, helping to meet the demand for our homes and the aspirations of our tenants.

View our Performance information for 2023
Customer Satisfaction Survey October 2023

View our Financial statements for:

2014

2015

2016

2017

2018

2019

2020

2021

2022

2023

Arawak Walton Key Performance Indicators

The following table identifies where Arawak Walton are performing in key areas of the organisation in relation to our targets.

Values Key Performance Indicator Jun-23 Sep-23 Dec-23 Targets
Financial Strength Operating Margin 17.10% 17.40% 14.71% 17.3%
Rent arrears of current tenants as a percentage of rent 2.84% 2.89% 2.88% <3.2%
Rent arrears: General Needs 2.98% 3.17% 3.24% <3.4%
Rent arrears: Housing for Older People 2.17% 1.56% 1.18% <1.8%
Percentage of rent collected as a percentage of rent due 99.42% 98.99% 98.99% >99.2%
Compliance with financial covenants (%) 100% 100% 100% =100%
Rent loss due to voids £15,465 £19,084 £29,274 <£21,374
Rent loss due to voids % 0.35% 0.45% 0.60% <0.40%
Number of days taken to let a property 24.38 28.56 44.62 <26
Growth and Innovation Number of Months Left Available Loan Facilities 26 23 20 >18 Months
Percentage of properties acquired compared to Growth Plan 86% 86% 86% >100%
Open and Accountable Overall Cost Per Unit £4,518 £4,517 £4,671 <£4,230
Percentage of properties that require a gas safety record which had a gas safety check and record completed by the anniversary date 100.0% 100.0% 100.0% =100%
Percentage of tenants with Customer Profile Survey completed 100% 100% 100% >99%
Overall satisfaction with the responsive repairs service 99.00% 97.67% 97.64% >92%
Value People Average Staff Sickness 8.49 10.16 11.40 <9 days
Overall Staff Satisfaction Rate 2.2 2.0 2.0 <1.8
Overall tenant satisfaction with services provided 93% 93% 85% >91%
Health and Safety General Fire Risk Assessments 100.0% 100.0% 100.0% =100%
Fire Risk Recommendations 80.0% 88.0% 92.0% =100%
Gas Domestic 100.0% 100.0% 100.0% =100%
Legionella Monitoring 100.0% 100.0% 100.0% =100%
Asbestos Register 100.0% 100.0% 85.0% =100%
Domestic Lifts LOLER inspections 100.0% 100.0% 100.0% =100%
Properties with satisfactory Electrical Certificate on file 99.92% 99.92% 100.0% =100%
Average time between an electrical inspection taking place and completion of works 1 1 1 <=28 days
Fire Equipment Checks 100.0% 100.0% 100.0% =100%
Emergency alarm and lighting checks 100.0% 100.0% 89.0% =100%
Tenant welfare – annual visits 13.0% 26.0% 37.0% =100%
Damp Mould and Condensation works completed on time 57.0% 50.0% 57.0% =100%

*Yellow – Our monthly figures missed the target by under 10%
*Red – Our monthly figures missed the target
*Green – Our monthly figures hit the target