Our Performance

Read our 2015-16 Annual Report

Value for money

At Arawak Walton we have had a busy year ensuring we achieve and improve our value for money.

From April 2016, most of our tenants (except those in sheltered schemes) had a 1% rent cut. This means that our rents offer even better value for money than rents in the private sector. This difference ranges from approximately £44 per week for our homes in Manchester to a massive £66 per week for those in Trafford. They are set to fall further over the next three years.

We increasingly use text and email to communicate with our tenants, which is both much quicker and also more cost effective. Where we need to send out big mail outs, we use the services of a specialist company, which costs much less than sending it ourselves.

To pay for the rent reduction over the course of the next four years, we had to make some difficult decisions. One of those was to introduce a pay freeze for our staff for the four years starting in April 2016. Another difficult decision was to end our programme of acquiring properties to let at social rent and instead acquire properties to let slightly below market rent.


Social rent properties have not been funded with new grant for a number of years and most housing associations are replacing many of their social rent properties with higher cost affordable rent ones.

Despite these challenges, we were still able to provide an additional 17 homes in 2015-16, mainly by working in partnership with other housing associations and local authorities. During the course of the year we replaced 50 kitchens, 75 bathrooms and 150 boilers. Our modern boilers use much less gas, which saves our tenants money. They are also less likely to break down, which saves our tenants time and saves us the cost of repairs. The new boilers are also much better for the environment as they produce less carbon dioxide. Many of these replacement items have been bought direct from the manufacturers, and have saved the expense of paying a middleman, meaning we can buy more for our money.

We constantly work to improve our value for money and we have plans to do this over the course of the next year.
View our value for money self assessment for 2015-16.

Performance Information

At Arawak Walton, we aim to continue to deliver excellent customer service, while looking for ways to generate savings and income wherever possible. This ensures that we can re-invest into our current neighbourhoods in addition to growing the number of homes we own and manage, helping to meet the demand for our homes and the aspirations of our tenants.

The attached details our performance for 2015-16.

View our Financial statements for: