Business Objectives

Our business objectives

The world of social housing is facing some tough challenges, with the need to balance government requirements for cost savings with delivering the best possible service that we can to our customers.

We are proud that despite those external challenges, we continue to be recognised for our commitment to excellence by external assessors and, perhaps even more importantly, by our own tenants.
Throughout its long history Arawak Walton has always sought to retain close ties with the individuals we are here to serve. It is only with constant communication, seeking advice, opinions and suggestions from those who live in our communities that we can continue to deliver a great service and aim for even higher achievements.

We continue to aim higher in the service we offer to our tenants and we continue to look for opportunities to grow our asset base.

We believe that the following strategic bridges will take us from where we are now to where we want to be by 2025:

  • Value our people and our roots
  • We aim high and move with the times
  • We rely on teamwork
  • We are keen financial managers
  • We are open and accountable

View our Strategic Bridges here

By 2025 we aspire to have:

  • Maintained accreditation for high levels of staff satisfaction and engagement
  • Retained high levels of customer satisfaction
  • Growth meeting identified needs
  • Emerging technologies implemented to meet tenants and staff needs
    and innovation
  • Retained strong financial position with capacity to grow
  • Achieved agreed set of performance measures
  • Retained G1 / V1

By 2025 we aspire to be:

  • Acknowledged for high quality tenant and community involvement
    our customers
  • Recognised as key part of strategic LA’s delivery plans
  • Valued as a proud and independent BME HA
  • Achieving more efficient homes to agreed standards