Anti Social Behaviour (ASB) & Hate Crime
At Arawak Walton, we are committed to building safe, respectful, and supportive communities. Every resident has the right to enjoy their home without nuisance, intimidation, or discrimination. This page explains how we prevent and address ASB and hate crime, and how tenants can get help when issues arise.
What Counts as ASB?
ASB includes behaviour that causes harassment, alarm, distress, nuisance, or annoyance. Examples include:
- Threatening or aggressive behaviour
- Persistent noise nuisance
- Drug‑related activity
- Vandalism, graffiti, fly‑tipping or littering
- Harassment, intimidation or verbal abuse
- Cuckooing - when criminals take over someone's home to use it as a base for crime e.g. dealing drugs, storing weapons, sex work
Not usually ASB
Some issues may not be treated as ASB:
- Everyday household noise (washing machines, footsteps, children playing)
- One‑off events like a BBQ or occasional party
- General neighbour disagreements
- Parking disputes
- Social media disagreements unless they escalate into harassment or hate incidents
How to Report ASB or Hate Crime
📞 Option 1: Contact Arawak Walton
You can report ASB in any of the following ways:
📱 Phone
Call us: 0161 272 6094
Send details to: customerservices@arawakwalton.com
🌐 Online
Use our ASB reporting form on the website:
Contact Us - Arawak Walton Housing Association
🏠 In Person
Speak to us at your home, our head office or at a mutually convenient location.
🚓 Option 2: Contact the Police (for criminal behaviour)
- Emergency: Call 999
- Non‑emergency: Call 101
We encourage all residents to report crime directly to the police as well as to us.
Our Commitment to You
We take all reports of anti-social behaviour and hate crime seriously. We will respond within 24 hours in emergencies and within five working days for standard reports. You will be supported by a named officer who will keep you informed throughout your case. Where appropriate, we will carry out a risk assessment and provide practical support, working in partnership with the police, social services and other agencies when needed. We focus on prevention and early intervention wherever possible, using mediation and restorative approaches, and will take legal action where necessary. As a recognised Hate Crime Reporting Centre, we also provide a safe and confidential space for reporting incidents.
Hate Crime
Hate crime is any criminal offence that is motivated by hostility or prejudice towards someone because of their race, religion, disability, sexual orientation, or transgender identity. We take all reports seriously and encourage anyone affected to report incidents to us, to the police, or through a third-party reporting centre. You can find more information about hate crime and how to report it through our Hate Crime Reporting Centre page.
How We Resolve Issues
We use a range of approaches to resolve anti-social behaviour and hate-related incidents. Wherever possible, we focus on early intervention and conflict resolution to prevent issues from escalating. This may include mediation and restorative approaches to rebuild relationships and find practical solutions. We work closely with the police, local councils and specialist agencies to ensure the right support and action are in place. Where necessary, we will use formal enforcement measures such as injunctions, behaviour contracts or tenancy action. We also support rehabilitation where individuals are willing to take responsibility and change harmful behaviour.
Support for Victims & Witnesses
We ensure you are:
- Treated with empathy, confidentiality and respect
- Given advice about staying safe
- Kept updated throughout the investigation
- Offered appropriate support or signposting
- Given priority consideration for rehousing where required
Support for Victims & Witnesses
We ensure you are:
- Treated with empathy, confidentiality and respect
- Given advice about staying safe
- Kept updated throughout the investigation
- Offered appropriate support or signposting
- Given priority consideration for rehousing where required
ASB Case Review (Community Trigger)
If you have reported ASB multiple times and feel not enough has been done, you can request a multi‑agency case review.
Agencies, including local authorities, the police, local health teams and registered providers of social housing have a duty to carry out a case review when someone requests one and their case meets a locally defined threshold.
Applications may either come directly from the victims of antisocial behaviour or from a third party (with the victim’s consent), such as a family member, friend or local elected representative (a councillor or MP). The victim may be an individual, a business or a community group.
Each local area sets a threshold which must be met for the trigger to be used. The threshold must include:
- The frequency of complaints
- Effectiveness of the response
- Potential harm to the victim or victims making the complaint
More information on ASB Case Reviews and how to request one can be found here:
Stockport: Antisocial behaviour - Stockport Council
Trafford: Anti-social behaviour (ASB) case review | Trafford Council
How We Monitor ASB
We regularly monitor anti-social behaviour reports to make sure our service is effective and transparent. We track key data including the number of cases opened, actions taken, and how satisfied residents are with how their cases were handled. This allows us to learn from experience, improve our processes, and ensure we continue to deliver the best possible support for our communities.
Our Values: Equality, Diversity & Inclusion
We have a zero‑tolerance approach to discrimination, harassment, and hate crime. As a BME housing association, we are committed to supporting diverse communities and protecting those disproportionately affected by ASB or hate incidents.
A copy of our Anti-Social Behaviour and Hate Policy can be found here: ASB & Hate Crime Policy