Cool Timeline

2020
February 25

Larger families homelessness project

Larger families homelessness project
This is the 4th of the 5 properties we have agreed to deliver through our collaboration project with Manchester’ City Council on the larger families’ homelessness..Read More
2019
October 16

Demesne Road Renovations

Demesne Road Renovations
Arawak Walton purchased 5 flats at 15 Demesne Road, Whalley Range, Manchester, M16 5HG and carried out extensive renovations in order to modernise the properties. These..Read More
July 8

We were awarded Gold

We were awarded Gold
We are delighted to announce that following our first Investors In People assessment, we have been awarded GOLD!
June 24

We acquired 25 new properties

We acquired 25 new properties
We completed the purchase of 25 properties from our partners, Jigsaw Homes. We will start renovating these and once ready they will be offered o those..Read More
2018
May 14

Arawak Walton Awarded Compliance Plus

Arawak Walton Awarded Compliance Plus
We are pleased to announce that Arawak Walton have been accredited the Customer Service Excellence (CSE) award for another year running, and were also awarded CSE..Read More
2017
August 24

25 Manor Street

25 Manor Street
As Arawak Walton was growing so was our work force and our current office was starting to become overcrowded. In 2017 Arawak Walton had the opportunity..Read More
April 21

Arawak Walton reaches over 1,000 homes

Arawak Walton reaches over 1,000 homes
Arawak Walton moved into mainstream regulation in 2016 after passing the 1,000 homes threshold which means we are now rigorously assessed by the Homes and Communities..Read More
2016
December 4

Launch of our new Website

Launch of our new Website
Arawak Walton launched our new website which was more professional, informative and modern. This new website also allowed our tenants to access their rent account via..Read More
June 1

Community Partnerships

Community Partnerships
As part of our mission to support and promote the communities we work in, we have formed a partnership with local community group Youth on Solid..Read More
2015
February 20

Our Chair and Chief Executive recognition for their work

Our Chair and Chief Executive recognition for their work
Our Chair and Chief Executive have both been recognised for their commitment to improving homes and communities. Our Chair, Evelyn Asante-Mensah was recognised with the Change..Read More

We are pleased to announce that after the Regulators annual review, Arawak Walton has retained its G1/V1 grading – the best that can be achieved!! Following continued growth, Arawak Walton moved into mainstream regulation in 2016 due to owning over 1,000 homes. After completing an in depth assessment (IDA), earlier this year, the Homes and Communities Agency awarded Arawak Walton Housing Association a rating of G1/V1. This rating is the highest grading achievable and confirms that Arawak Walton benefits from robust governance and are financially viable respectively. Ms Cym D’Souza, Arawak Walton’s Chief Executive, said “At a time where the social housing sector faces many challenges, this is a fantastic result. Sound governance and financial stability are essential in allowing us to do what we do in the community.” As a Black and Minority Ethnic (BME) specialist housing association, we are delighted to be able to evidence that an association born out of the community has grown and flourished and has now achieved the highest regulatory grading possible. Customer Service Excellence We have been accredited with the Customer Excellence Standard, improving our results year on year and we are in the top 2% of organisations in the country. The Government wants services for all that are efficient, effective, excellent, equitable and empowering. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisations. The ‘Customer Service Excellence ® standard’ tests the areas that research suggests are a priority for customers: • Delivery • Timeliness • Information • Professionalism • Staff attitude. Also: developing customer insight, understanding the user’s experience and measurement of service satisfaction. The standard is: • A driver of continuous improvement • A skills development tool • An independent validation of achievement Arawak Walton has continued to achieve high scores in the standard. In 2016, our assessor noted that we are continuously making progress and he made particular mention of how we are listening to customer and working in line with our mission and not just making cutbacks in these challenging times. IIP We are absolutely delighted to announce that following a rigorous first assessment process, we achieved Investors in People Gold accreditation, demonstrating our commitment to high performance through good people management. Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. Gold is one of the highest levels of Investors in People accreditation that can be achieved. Our assessment was completed by Carol Davidson. Following the assessment Carol noted some of the association’s particular strengths: “Strengths were demonstrated across all indicators not least how the leadership team has inspired and motivated people to deliver the organisation’s vision and acted as role models” “A culture of openness and trust has been created” “The values of Arawak Walton were clearly defined, highly visible and well embedded in the people management strategies” “People were confident and empowered to take decisions in their day to day work and had been encouraged to use their initiative” “Arawak Walton HA are commended for developing best practices policies and strategies that are comparable to those normally assisted with larger organisations.” Our Chief Executive, Cym D’Souza, is absolutely thrilled with the achievement: “This is a fantastic achievement that we are incredibly pleased and proud of. It not only recognises our commitment to staff but also our aim to create a positive and stimulating working environment, where the needs of our tenants are at the heart of everything we do. It showcases how hard we have worked to create a workplace where our diverse teams respect skill sets, embrace teamwork and encourage endeavour to enable every member of our association to be the best they can whilst enjoying what they do. We are very pleased to be on our Investors In People journey and look forward to building upon the result that we have achieved this year.” Paul Devoy, Head of Investors in People, said: “We’d like to congratulate Arawak

Cool Timeline

2020
February 25

Larger families homelessness project

Larger families homelessness project
This is the 4th of the 5 properties we have agreed to deliver through our collaboration project with Manchester’ City Council on the larger families’ homelessness..Read More
2019
October 16

Demesne Road Renovations

Demesne Road Renovations
Arawak Walton purchased 5 flats at 15 Demesne Road, Whalley Range, Manchester, M16 5HG and carried out extensive renovations in order to modernise the properties. These..Read More
July 8

We were awarded Gold

We were awarded Gold
We are delighted to announce that following our first Investors In People assessment, we have been awarded GOLD!
June 24

We acquired 25 new properties

We acquired 25 new properties
We completed the purchase of 25 properties from our partners, Jigsaw Homes. We will start renovating these and once ready they will be offered o those..Read More
2018
May 14

Arawak Walton Awarded Compliance Plus

Arawak Walton Awarded Compliance Plus
We are pleased to announce that Arawak Walton have been accredited the Customer Service Excellence (CSE) award for another year running, and were also awarded CSE..Read More
2017
August 24

25 Manor Street

25 Manor Street
As Arawak Walton was growing so was our work force and our current office was starting to become overcrowded. In 2017 Arawak Walton had the opportunity..Read More
April 21

Arawak Walton reaches over 1,000 homes

Arawak Walton reaches over 1,000 homes
Arawak Walton moved into mainstream regulation in 2016 after passing the 1,000 homes threshold which means we are now rigorously assessed by the Homes and Communities..Read More
2016
December 4

Launch of our new Website

Launch of our new Website
Arawak Walton launched our new website which was more professional, informative and modern. This new website also allowed our tenants to access their rent account via..Read More
June 1

Community Partnerships

Community Partnerships
As part of our mission to support and promote the communities we work in, we have formed a partnership with local community group Youth on Solid..Read More
2015
February 20

Our Chair and Chief Executive recognition for their work

Our Chair and Chief Executive recognition for their work
Our Chair and Chief Executive have both been recognised for their commitment to improving homes and communities. Our Chair, Evelyn Asante-Mensah was recognised with the Change..Read More