Cool Timeline

More Homes…
More Homes…

• Moss Side – refurbishment of 25 homes transferred to us from Arcon Housing Association and Mosscare Housing in 2008. • Trafford six three-bedroom and four-bedroom homes were built in partnership with Adactus. • Taken management of three large family homes in Lostock for Trafford Housing Trust.

Sustainable ways to work (Tenants into employment)
Sustainable ways to work (Tenants into employment)

Project called ‘Sustainable Ways to Work’ and is for residents seeking training, employment and business support. The purpose of the project was to help tenants locate courses and training to help them into work. Over 50 tenants used the service.

New properties and homes handed over in new areas. 846 units
New properties and homes handed over in new areas. 846 units

• New properties on Golborne Avenue. • 2 big family homes in Withington (new area) are handed over to tenants.

Tenants Quality Panel established. 842 units
Tenants Quality Panel established. 842 units

We established a tenants quality panel to ensure our standards are high and the tenants considerations are taken into account.

Our turnover tips over £3m. 826 units
Our turnover tips over £3m. 826 units

Our tenant satisfaction survey confirms improved satisfaction rates in all areas with percentages in the top national quartile levels. We become BME lead RSL in Stockport. Our turnover tips over £3m.

Andrew Forbes takes over as Chair. 816 units
Andrew Forbes takes over as Chair. 816 units

• Andrew Forbes takes over as Chair. • We win Charter Mark for third time. • We hold our first tenants’ consultation event. • We appoint our first in-house maintenance technician.

Our largest allocation to date 59 units taking us to 800 units
Value For Money

10 years since the merger. Our largest allocation to date, St Gregory’s School, a mixed development of 49 units is completed in the year. We are invited to compete for a Manchester stock transfer competition.

New chair appointed, Cheetham Hill development completed. 765 units
New chair appointed, Cheetham Hill development completed. 765 units

• Winsome Brown becomes new Chair. • First new development in Cheetham Hill is completed, the scheme is opened by Lord Mayor, Councillor Roy Walters. • Bougainvillea Gardens, scheme manager celebrates 10 years in service

Turnover tips over £2.2m with an asset base of £27m
Turnover tips over £2.2m with an asset base of £27m

• Turnover tips over £2.2m with an asset base of £27m • First allocation in a new area • Cheetham Hill will see 14 homes being built around landmark St John’s Church • We win Charter Mark for the second time.

We are pleased to announce that after the Regulators annual review, Arawak Walton has retained its G1/V1 grading – the best that can be achieved!! Following continued growth, Arawak Walton moved into mainstream regulation in 2016 due to owning over 1,000 homes. After completing an in depth assessment (IDA), earlier this year, the Homes and Communities Agency awarded Arawak Walton Housing Association a rating of G1/V1. This rating is the highest grading achievable and confirms that Arawak Walton benefits from robust governance and are financially viable respectively. Ms Cym D’Souza, Arawak Walton’s Chief Executive, said “At a time where the social housing sector faces many challenges, this is a fantastic result. Sound governance and financial stability are essential in allowing us to do what we do in the community.” As a Black and Minority Ethnic (BME) specialist housing association, we are delighted to be able to evidence that an association born out of the community has grown and flourished and has now achieved the highest regulatory grading possible. Customer Service Excellence We have been accredited with the Customer Excellence Standard, improving our results year on year and we are in the top 2% of organisations in the country. The Government wants services for all that are efficient, effective, excellent, equitable and empowering. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisations. The ‘Customer Service Excellence ® standard’ tests the areas that research suggests are a priority for customers: • Delivery • Timeliness • Information • Professionalism • Staff attitude. Also: developing customer insight, understanding the user’s experience and measurement of service satisfaction. The standard is: • A driver of continuous improvement • A skills development tool • An independent validation of achievement Arawak Walton has continued to achieve high scores in the standard. In 2016, our assessor noted that we are continuously making progress and he made particular mention of how we are listening to customer and working in line with our mission and not just making cutbacks in these challenging times. IIP We are absolutely delighted to announce that following a rigorous first assessment process, we achieved Investors in People Gold accreditation, demonstrating our commitment to high performance through good people management. Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. Gold is one of the highest levels of Investors in People accreditation that can be achieved. Our assessment was completed by Carol Davidson. Following the assessment Carol noted some of the association’s particular strengths: “Strengths were demonstrated across all indicators not least how the leadership team has inspired and motivated people to deliver the organisation’s vision and acted as role models” “A culture of openness and trust has been created” “The values of Arawak Walton were clearly defined, highly visible and well embedded in the people management strategies” “People were confident and empowered to take decisions in their day to day work and had been encouraged to use their initiative” “Arawak Walton HA are commended for developing best practices policies and strategies that are comparable to those normally assisted with larger organisations.” Our Chief Executive, Cym D’Souza, is absolutely thrilled with the achievement: “This is a fantastic achievement that we are incredibly pleased and proud of. It not only recognises our commitment to staff but also our aim to create a positive and stimulating working environment, where the needs of our tenants are at the heart of everything we do. It showcases how hard we have worked to create a workplace where our diverse teams respect skill sets, embrace teamwork and encourage endeavour to enable every member of our association to be the best they can whilst enjoying what they do. We are very pleased to be on our Investors In People journey and look forward to building upon the result that we have achieved this year.” Paul Devoy, Head of Investors in People, said: “We’d like to congratulate Arawak

Cool Timeline

2009
New properties and homes handed over in new areas. 846 units
New properties and homes handed over in new areas. 846 units

• New properties on Golborne Avenue. • 2 big family homes in Withington (new area) are handed over to tenants.

Tenants Quality Panel established. 842 units
Tenants Quality Panel established. 842 units

We established a tenants quality panel to ensure our standards are high and the tenants considerations are taken into account.

2007
Our turnover tips over £3m. 826 units
Our turnover tips over £3m. 826 units

Our tenant satisfaction survey confirms improved satisfaction rates in all areas with percentages in the top national quartile levels. We become BME lead RSL in Stockport. Our turnover tips over £3m.

2006
Andrew Forbes takes over as Chair. 816 units
Andrew Forbes takes over as Chair. 816 units

• Andrew Forbes takes over as Chair. • We win Charter Mark for third time. • We hold our first tenants’ consultation event. • We appoint our first in-house maintenance technician.

2005
Our largest allocation to date 59 units taking us to 800 units
Value For Money

10 years since the merger. Our largest allocation to date, St Gregory’s School, a mixed development of 49 units is completed in the year. We are invited to compete for a Manchester stock transfer competition.

2003
New chair appointed, Cheetham Hill development completed. 765 units
New chair appointed, Cheetham Hill development completed. 765 units

• Winsome Brown becomes new Chair. • First new development in Cheetham Hill is completed, the scheme is opened by Lord Mayor, Councillor Roy Walters. • Bougainvillea Gardens, scheme manager celebrates 10 years in service

2002
Turnover tips over £2.2m with an asset base of £27m
Turnover tips over £2.2m with an asset base of £27m

• Turnover tips over £2.2m with an asset base of £27m • First allocation in a new area • Cheetham Hill will see 14 homes being built around landmark St John’s Church • We win Charter Mark for the second time.

2001
Bougainvillea celebrates 10 year anniversary. 669 units
Bougainvillea celebrates 10 year anniversary. 669 units

Bougainvillea Gardens is 10 years old. Visitors from Jamaica and the Yukon territory, Canada!

2000
Largest development allocation in Manchester. 620 units
Largest development allocation in Manchester. 620 units

Largest development allocation in Manchester, St Gregory’s School site will see 49 homes built with £2.8m allocation of Grant using green construction methods.

1999
Purchase of 149 properties and Charter mark award for excellence. 603 units
Purchase of 149 properties and Charter mark award for excellence. 603 units

• Arranged £7m loan facility to buy 149 properties. • The four BME RSLs hold their first joint annual conference. • We win Charter Mark, an award for excellent customer service for the first time.