SUBMIT YOUR COMPLAINT

or contact us directly by phone, email or post, or in person at our office.

You can read our short guide to making a complaint here.

To view our full Complaints and Concerns policy, click here.

To view our complaints procedure, click here. 

To view our Annual Complaints Performance and Service Improvement Report, click here

 

The Housing Ombudsman’s Complaint Handling Code

In July 2020, the Housing Ombudsman published a new Complaint Handling Code, which has since been updated in 2022. It sets out good practice that will allow landlords like Arawak Walton to respond to complaints effectively and fairly.

You can read the Code here: The Housing ombudsman's Complaint Handling Code (housing-ombudsman.org.uk)

Here is another useful summary link regarding the Ombudsman’s services: Telling residents about our service - Housing Ombudsman (housing-ombudsman.org.uk)

Although the Ombudsman will normally expect our complaints process to be followed before looking into a case, customers can contact them at anytime using the contact details in this link - Housing Ombudsman.

Sharon Thomas Board Member has been appointed as the Member Responsible for Complaints.