Tenants communicate with us all the time via regular surveys and meetings. Yesterday the hot topic at our Tenant Quality Panel (TQP) meeting was ‘The Repair Satisfaction Feedback Process’.

For large repairs and maintenance work we use local companies who have the right knowledge so that when a tenant reports a repair, we can feel confident that it will be resolved as quickly and efficiently as possible.

To check this is really happening and that tenants are happy with these companies and their service – we need good feedback and have asked our TQP to review how we gather this information.

All the recommendations from yesterdays meeting will be reported to the Arawak Walton Board and used to help shape how we work in the future.