The Regulator of Social Housing (RSH) regulates landlords (like Arawak Walton Housing Association) to check that they are giving people good housing and that they are efficient and run well.

Tenant Satisfaction measures (TSMs) are a new part of the RSH’s regulatory approach, aimed at making it easier for people to find out how good a landlord is and compare different housing providers.  This means people can see which landlords are better at looking after homes and tenants.  The RSH thinks it’s important that people know how tenants feel about their landlord, and if landlords are ding what they’re supposed to do.  We will need to report how we are doing to the RSH every year, starting with information covering the period April 2023 to March 2024.

TMS are made up of ‘tenant perception’ questions and ‘performance’ measures. The type of questions we’ll ask will look at how satisfied you are:

We’ll also review:

We are working with The Leadership Factor (TLF) who will do the survey on our behalf from 28 August – 6 October 2023. 

It is really important to us that we gather views from everyone. To do this TLF Research makes calls during the day and into the early evening. By doing this they get feedback from anyone who is not available during the day. They will not call later than 8.30pm.

Your feedback has always been important to us and helps us improve our service.