Value for money
A copy of our full value for money statement for 2023/24 can be found here
Performance Information
At Arawak Walton, we aim to continue to deliver excellent customer service, while looking for ways to generate savings and income wherever possible. This ensures that we can re-invest into our current neighbourhoods in addition to growing the number of homes we own and manage, helping to meet the demand for our homes and the aspirations of our tenants.
View our Performance information for 2023
Customer Satisfaction Survey October 2023
View our Financial statements for:
Arawak Walton Key Performance Indicators
The following table identifies where Arawak Walton are performing in key areas of the organisation in relation to our targets.
| Values | Key Performance Indicator | Dec-23 | Mar-24 | Jun-24 | Targets |
|---|---|---|---|---|---|
| Financial Strength | Operating Margin | 14.71% | 14.50% | 16.15% | >16.00% |
| Rent arrears of current tenants as a percentage of rent | 2.88% | 2.78% | 3.28% | <2.85% | |
| Rent arrears: General Needs | 3.24% | 3.08% | 3.69% | <3.14% | |
| Rent arrears: Housing for Older People | 1.18% | 1.34% | 1.33% | <1.50% | |
| Percentage of rent collected as a percentage of rent due | 98.99% | 99.78% | 99.12% | >99.2% | |
| Compliance with financial covenants (%) | 100% | 100% | 100% | =100% | |
| Rent loss due to voids | £29,274 | £35,273 | £45,424 | <£40,677 | |
| Rent loss due to voids % | 0.60% | 0.58% | 1.00% | <0.60% | |
| Number of days taken to let a property | 44.62 | 43.86 | 64.27 | <36 | |
| Growth and Innovation | Number of Months Left Available Loan Facilities | 20 | 18 | 18 | >18 Months |
| Percentage of properties acquired compared to Growth Plan | 86% | 100% | 0% | >100% | |
| Open and Accountable | Overall Cost Per Unit | £4,671 | £4,624 | £4,961 | <£4,919 |
| Percentage of properties that require a gas safety record which had a gas safety check and record completed by the anniversary date | 100% | 100% | 100% | =100% | |
| Percentage of tenants with Customer Profile Survey completed | 100% | 100% | 100% | >99% | |
| Overall satisfaction with the responsive repairs service | 97.64% | 97.95% | 92.31% | >96% | |
| Value People | Average Staff Sickness | 11.40 | 15.33 | 14.67 | <9 days |
| Overall Staff Satisfaction Rate | 2.2 | 2.2 | 2.2 | <2.0 | |
| Overall tenant satisfaction with services provided | 85% | 85% | 85% | >91% | |
| Health and Safety | General Fire Risk Assessments | 100% | 100% | 100% | =100% |
| Fire Risk Recommendations | 92.0% | 91.47% | 95.42% | =100% | |
| Gas Domestic | 100% | 100% | 100% | =100% | |
| Legionella Monitoring | 100% | 100% | 100% | =100% | |
| Asbestos Register | 85% | 100% | 100% | =100% | |
| Domestic Lifts LOLER inspections | 100% | 100% | 80% | =100% | |
| Properties with satisfactory Electrical Certificate on file | 100% | 100% | 100% | =100% | |
| Average time between an electrical inspection taking place and completion of works | 1 | 1 | 1 | <=28 days | |
| Fire Equipment Checks | 100% | 0% | 100% | =100% | |
| Emergency alarm and lighting checks | 89% | 100% | 100% | =100% | |
| Tenant welfare – annual visits | 37% | 53% | 53% | =100% | |
| Damp Mould and Condensation works completed on time | 57% | 81% | 70% | =100% |